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Carbon Black Cloud: New User Email Invite Not Received

Carbon Black Cloud: New User Email Invite Not Received

Environment

Carbon Black Cloud Console: All Versions

Objective

  • Email invites are not being received by new user
  • None of the known new user email issues here were the cause

Resolution

Engineering currently investigating

Additional Notes

Potential workaround:

  • Try adding email address with varying case sensitivities
    • e.g. instead of john.doe@example.com, try adding JOHN.doe@example.com OR JOhn.doe@example.com, etc. 
  • The emails being sent will come from the email mentioned here

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Creation Date:
‎04-06-2021
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