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Carbon Black Cloud: No Response or Delay When Initiating a Uninstall Request From The Endpoints Page

Carbon Black Cloud: No Response or Delay When Initiating a Uninstall Request From The Endpoints Page

Environment

  • Carbon Black Cloud Console: All Supported Versions

Symptoms

  • Delays or No response when initiating a uninstall request from the endpoints page on the cloud console. 
  • Audit logs capture entries for each click that was made on the uninstall option. 
  • The sensor will still get uninstalled successfully. 

Cause

The cause of this issue is currently Unknown.

Resolution

Our Backend Engineers are working on this issue and the article will be updated soon once when the resolution is available.

Additional Notes

Currently the sensor uninstalls successfully but the console fails to show a success message when uninstall is initiated from the endpoints page. 

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Creation Date:
‎06-14-2022
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