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Carbon Black Cloud: Non-VDI Sensors Auto-Deregister With BASE_IMAGE=1 Set

Carbon Black Cloud: Non-VDI Sensors Auto-Deregister With BASE_IMAGE=1 Set

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: 3.6.x and Below

Symptoms

  • Sensors auto-deregsitering daily
  • Sensor is not part of VDI

Cause

When BASE_IMAGE=1 the backend treats the sensor as a VDI device for its lifetime, including automated deregistration. 

Resolution

  • This behavior has not been seen in supported sensor versions listed here
  • Please upgrade to a supported sensor version

Additional Notes

Disabling auto-deregistration will stop both VDI and non-VDI machines from auto-registering. 

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Creation Date:
‎07-09-2019
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