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Carbon Black Cloud: Pending Install for a user cannot be deleted if same user has an active sensor

Carbon Black Cloud: Pending Install for a user cannot be deleted if same user has an active sensor

Environment

  • Carbon Black Cloud(Formerly PSC) Console: November '20 (0.60.0)

Symptoms

  • If there is a Pending Install for a user and an Active Sensor for the same user (i.e. same E-mail ID is used for both sensors), then it is not possible to delete the "Pending Install" entry from UI
  • When deleting the "Pending Install" entry, it fails with the error:
    Deletion failed - Only pending invitations can be deleted.
  • In the HAR file, the delete call for "Pending Install" endpoint failed with an HTTP Status 400 and message:
    "message": "Owner xyz@xyz.com has active devices"

Cause

This is a known issue with the November '20 (0.60.0) Console Release

Resolution

  • Currently there is no resolution for this issue
  • Carbon Black is currently investigating this behavior

Additional Notes

This KB will be updated with the backend release that will contain this fix once it has been confirmed

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Creation Date:
‎12-16-2020
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