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Carbon Black Cloud: Quarantined devices cannot reach back-end and never come out of quarantine

Carbon Black Cloud: Quarantined devices cannot reach back-end and never come out of quarantine

Environment

  • Carbon Black Cloud Sensor: 3.7.x
    • Endpoint Standard
    • Workloads
  • Microsoft Windows: All Supported Versions

Symptoms

Sensors placed in quarantine cannot communicate with backend to receive unquarantine notification

Cause

This is identified as an issue DNS and DHCP - DSEN-16642

Resolution

  • The issue is expected to be fixed in the 3.8 sensor release targeted for end of year 2021
  • For workarounds, contact Carbon Black Support

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Article Information
Author:
CB_Support
Creation Date:
‎11-24-2021
Views:
1336
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