Carbon Black Cloud: RDP Login Failure with Server 2022
Carbon Black Cloud Sensor: Windows 3.9.x Sensors
Microsoft Window: Server 2022
Limited hardware resources and/or multiple security products running on the same box exposes or worsens the issue
Attempts to log in via Remote Desktop Fail with the error:
Your Remote Desktop Services session has ended, possibly for one of the following reasons:
The administrator has ended the session.
An error occurred while the connection was being established
A network problem occurred.
For help solving the problem, see "Remote Desktop" in Help and Support.
Windows Event Viewer Application Log shows the dwm.exe process registering and exiting 8 times:
Source: Desktop Window Manager
The Desktop Window Manager has registered the session port.
The Desktop Window Manager process has exited. (Process exit code: 0x800401f0, Restart count: 8, Primary display device ID: )
Race condition with the Dwm.exe process and rpcss.dll
Carbon Black has determined that this issue is not ultimately caused by Carbon Black Cloud. We recommend contacting Microsoft support for additional assistance.