Knowledge Base

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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud Console: All Versions
Carbon Black Cloud Sensor: All Versions
Microsoft Windows: All Supported Versions

Symptoms

Unable to Initiate Live response session on machines from the Console as it fail with error code 504/404.

Cause

Degraded backend services

Resolution

A Backend Fix has been implemented to resolve this issue.

Knowledge Base

Carbon Black Cloud: Receiving 504 or 404 Errors When Trying to do Live Response from the Console.

Carbon Black Cloud: Receiving 504 or 404 Errors When Trying to do Live Response from the Console.

Environment

Symptoms

Cause

Resolution

Related Content

Audit and Remediation

Carbon Black Cloud

Container

Endpoint Standard

Enterprise EDR

Managed Detection

Prevention

Workload

Knowledge Base

Carbon Black Cloud: Receiving 504 or 404 Errors When Trying to do Live Response from the Console.

Carbon Black Cloud: Receiving 504 or 404 Errors When Trying to do Live Response from the Console.

Environment

Symptoms

Cause

Resolution

Related Content

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