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Carbon Black Cloud Sensor: BSOD during startup with version 3.8 on Windows 32-bit systems

Carbon Black Cloud Sensor: BSOD during startup with version 3.8 on Windows 32-bit systems

Environment

  • Carbon Black Cloud Sensor: 3.8.398 and Above
  • Microsoft Windows 10 x86

Symptoms

  • 32-bit systems BSOD upon startup 
  • Memdump shows "UNEXPECTED_KERNEL_MODE_TRAP (7f)" in analysis

Cause

The sensor is using too much memory and stressing out the system - DSEN-20121

Resolution

  • This is currently scheduled to be fixed in the 3.9 sensor. 
  • As a workaround, downgrade to an older sensor version prior to 3.8.x

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Creation Date:
‎06-01-2022
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