Environment
- Carbon Black Cloud Sensor: Version 3.0 and higher
- Microsoft Windows: All Supported Versions
Symptoms
Large number of canary files gets created in C:\Users\<Username> folder or on other Temp folders in servers.
Cause
This issue is likely due to a backend defect that increases the growth of the Canary files.
Resolution
Open up a Support Case with Carbon Black team and provide the below details:
- Collect the sensor logs on the affected machine.
- Provide us the directories list where the canary files consume more space.
- Run the command "repcli canary getfiles" and it will get the active canary file list.
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