Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

Carbon Black Cloud: Sensor Install Suddenly Failing on all Devices

Carbon Black Cloud: Sensor Install Suddenly Failing on all Devices

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Versions
  • Apple macOS: All Supported Versions
  • Linux: All Supported Versions
  • Microsoft Windows: All Supported Versions

Symptoms

  • Sensor installation was working with no issue
  • Installation started to fail after reaching 100 Active Sensors
  • No changes have been made to Carbon Black Cloud Console
  • New Company Code has not been generated

Cause

  • Trial limit of 100 Sensors has been reached
  • Error message for Windows devices report that the org was still in trial mode so the sensor exceeded the max user license allowed
    • %TEMP%\confer-temp.log (3.4.x.x and earlier)
    • %TEMP%\cb-installer-<Version>.log (3.5.x.x and higher)
      ParseReplyHeader: Server returned error 0x64:Unable to register this device Max (100) registered devices allowed during trial
  • Error message for Linux devices report that the org was still in trial mode so the sensor exceeded the max user license allowed
    • /var/opt/carbonblack/psc/log/log.txt
      PscComms::MessageTransactorV1 : MessageTransactionReply : Server reported an error. MsgId: 4098. Code: 100, msg:Unable to register this device: Max (100) registered devices allowed during trial.

Resolution

  • If CB Defense has already been purchased, contact Carbon Black Sales to ensure org is transitioned from Trial to Paid
  • During Trial/Eval/POC period there is a licensing hard limit of 100 Sensors

Additional Notes

  • The confer-temp.log or cb-installer-<Version>.log can be found in one of the locations listed below depending on how the sensor was installed:
Windows
C:\Users\<user>\AppData\Local\Temp\
C:\Windows\TEMP\
C:\Users\All Users\AppData\Local\Temp

MacOS
/tmp
/Applications/Confer.app/

Related Content


Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
Creation Date:
‎09-04-2020
Views:
1292
Contributors