Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: All Versions
- Apple macOS: All Supported Versions
- Linux: All Supported Versions
- Microsoft Windows: All Supported Versions
Symptoms
- Sensor installation was working with no issue
- Installation started to fail after reaching 100 Active Sensors
- No changes have been made to Carbon Black Cloud Console
- New Company Code has not been generated
Cause
- Trial limit of 100 Sensors has been reached
- Error message for Windows devices report that the org was still in trial mode so the sensor exceeded the max user license allowed
- Error message for Linux devices report that the org was still in trial mode so the sensor exceeded the max user license allowed
Resolution
- If CB Defense has already been purchased, contact Carbon Black Sales to ensure org is transitioned from Trial to Paid
- During Trial/Eval/POC period there is a licensing hard limit of 100 Sensors
Additional Notes
- The confer-temp.log or cb-installer-<Version>.log can be found in one of the locations listed below depending on how the sensor was installed:
Windows
C:\Users\<user>\AppData\Local\Temp\
C:\Windows\TEMP\
C:\Users\All Users\AppData\Local\Temp
MacOS
/tmp
/Applications/Confer.app/
Related Content
