Environment
- Carbon Black Cloud Sensor: All Versions
- Microsoft Windows
Symptoms
Install log shows this error at the end of the install log file:
MSI (c) (58:7C) [12:15:07:622]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (58:7C) [12:15:07:622]: MainEngineThread is returning 1603
Cause
Symantec Endpoint Protection (SEP) Agent or potentially a different 3rd party AV process is blocking the install of the sensor.
Resolution
- Temporarily uninstall SEP or other 3rd party AV tool.
- Reboot the machine
- Reinstall the Carbon Black Cloud Sensor
Related Content