Carbon Black Cloud: Sensor Recording Very Few Events

[#1]

Environment

• Carbon Black Cloud Sensor: All Versions
• Microsoft Windows: All Versions

Symptoms

• Sensor is still checking in, but very few events are recording and being sent to console
• Attempts to collect sensor diagnostics fails

Cause

Device is out of disk space so data cannot zipped up and sent

Resolution

• Resolve disk space issues
• If issue persists after disk space is resolved, collect sensor logs and open a case with Support