Environment
- Carbon Black Cloud Sensor: Versions 3.5 - 3.7
- Microsoft Office Suite
Symptoms
- Print to PDF has significant delay to complete
- Dialoge box appears showing 'connecting to printer' or 'accessing printer'
Cause
Underlying Code in pre-3.8 sensor versions
Resolution
- Upgrade to at least Sensor version 3.8 (Code changes made to resolve need for API Bypasses)
- For Sensor Versions 3.5 - 3.7, Create an API Bypass (Performs any operation) for below paths in policy:
**\WINDOWS\splwow64.exe
**\Acrobat\AcroDist.exe
**\Acrobat\Acrobat.exe
**\Acrobat\acrotray.exe
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