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Carbon Black Cloud Sensor: Some Linux Endpoints Fail to Upgrade from Console

Carbon Black Cloud Sensor: Some Linux Endpoints Fail to Upgrade from Console

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: 2.11.0 and Below
  • Linux: All Supported Versions

Symptoms

  • Some endpoints upgraded from the console never update
  • Issuing the command again may or may not upgrade the sensor

Cause

  • At the time of upgrade, the upgrade request was dropped before it reached the sensor, possibly due to network issues. 
  • The sensor will only receive the upgrade request once, if missed, it will never try again

Resolution

  • Sensor version 2.11.1 will have a feature to receive new upgrade hints
  • For older sensor versions, send another upgrade request from the console

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Creation Date:
‎06-13-2022
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