Environment
- Carbon Black Cloud Sensor: 3.2.1 and Higher
- macOS 10.14.x Mojave
Symptoms
Cause
Full Disk Access has not been provided to the CB Defense process in System Preferences
Resolution
- Open System Preferences and navigate to Security & Privacy>Privacy tab
- Click "Full Disk Access" in the sidebar and ensure the CB Defense process "com.carbonblack.defense.ui" is enabled (Administrator credentials may be required to make this change)
These steps can be completed by any Administrator User.
Additional Notes
- This requirement is due to a macOS security measure
- Full Disk Access is required to access certain User or System directories protected by macOS
- See the article in related content for more detail on this requirement, along with an example of how to manage this with an MDM solution
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