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Carbon Black Cloud: Sensor Update Fails On Devices in Bypass Mode

Carbon Black Cloud: Sensor Update Fails On Devices in Bypass Mode

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: 3.7x.x - 3.8.x.x

Symptoms

  • Upgrade attempted via Console on device(s) in Bypass mode
  • Sensor Update Status job appears stuck in "Processing" status
  • Manual upgrade (not using Console) is successful

Cause

Known issue being tracked under EA-20963 / DSEN-18733

Resolution

  1. Bring Sensor out of Bypass mode
  2. Re-try upgrade attempt

Additional Notes

This has been seen on devices updating from 3.7.x.x to 3.8.x.x and from devices updating from 3.8.x.x to 3.8.x.x

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Creation Date:
‎04-15-2022
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