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Carbon Black Cloud: Sensors on Latest Version Are Included in "Out of Date" Count

Carbon Black Cloud: Sensors on Latest Version Are Included in "Out of Date" Count

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: 3.9.1.2464
  • Microsoft Windows: All Supported Versions

Symptoms

  • Filtering the Sensor Inventory by applying the "Sensor out of date" facet produces results that include endpoints running the latest available Windows Sensor: 3.9.1.2464.
  • The total endpoint count in the "Sensor out of date" facet is skewed by inaccurately including these endpoints.

Cause

A defect in the 3.9.1.2464 Windows Sensor is currently being investigated by our engineers in which the Sensor is unexpectedly flagged as being out of date in the device statistics.

Resolution

While no workaround is currently available, this defect is expected to be addressed under the resolution of DSER-47956 in a future product update.

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Creation Date:
‎06-21-2023
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