Environment
- Carbon Black Cloud Console: All Supported Version
- Endpoint Standard (Formerly CB Defense)
- Carbon Black Cloud Windows Sensor: All Supported Versions
Symptoms
Signature updates are outdated in the Carbon Black Cloud console
Cause
The Windows Certificate store is missing the correct DigiCert CA
Subject Name: DigiCert SHA2 Extended Validation Server CA
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Resolution
- Download the CA here
- Run mmc.exe as an Administrator
- Click File > Add/Remove Snap-in > Certificates
- Select radial button next to Computer Account > Next > Local Computer
- Expand Certificates > Third Party Root Certification Authorities
- Right Click Certificates sub folder > All Tasks > Import
- Choose file from Step #1
Additional Notes
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