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Carbon Black Cloud: Signature updates fail when missing 3rd Party Certificate Authority

Carbon Black Cloud: Signature updates fail when missing 3rd Party Certificate Authority

Environment

  • Carbon Black Cloud Console: All Supported Version
    • Endpoint Standard (Formerly CB Defense)
  • Carbon Black Cloud Windows Sensor: All Supported Versions

Symptoms

Signature updates are outdated in the Carbon Black Cloud console

Cause

The Windows Certificate store is missing the correct DigiCert CA
 
Subject Name: DigiCert SHA2 Extended Validation Server CA
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Resolution

  1. Download the CA here 
  2. Run mmc.exe as an Administrator
  3. Click File > Add/Remove Snap-in > Certificates
  4. Select radial button next to Computer Account > Next > Local Computer
  5. Expand Certificates > Third Party Root Certification Authorities
  6. Right Click Certificates sub folder > All Tasks > Import
  7. Choose file from Step #1

Additional Notes


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Creation Date:
‎11-11-2020
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