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Carbon Black Cloud: USB device serial number is blank

Carbon Black Cloud: USB device serial number is blank

Environment

Carbon Black Cloud sensor: 3.6.0.2076
  • Endpoint Standard
Microsoft Windows 10: All versions

Symptoms

  • In the Inventory > USB Devices section, the serial number for a new device appears as blank
  • The button to approve the USB device is unavailable

Cause

  • A defect with the Carbon Black Cloud Sensor version 3.6.0.2076 results in an unreadable device serial number
  • The device may not have a valid serial number

Resolution

Upgrade sensor to version 3.7.0.1411 or higher. 

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Creation Date:
‎09-29-2021
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