- Carbon Black Cloud Sensor: All Supported Versions
- Microsoft Windows: All Supported Versions
What data is required to start an investigation into sensor performance issues?
- Background information:
- The Device ID or Name of the impacted device.
- When the issue started occurring and if there were any changes that led up to it
- Any Applicable application names and the paths/processes involved when the impact occurs.
- Are there other 3rd party security applications installed? Have exclusions been configured?
- Is it reproducible? If yes, what are the steps?
- Please attach any applicable screenshots to the case.
- Does placing the sensor into bypass mode resolve the issue?
- Sensor Performance Logs:
Collecting performance logs requires repcli authentication. Please see: