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Carbon Black Cloud: Why can I not approve the USB device from CBC console? Error "Request was unsuccessful"

Carbon Black Cloud: Why can I not approve the USB device from CBC console? Error "Request was unsuccessful"

Environment

  • Carbon Black Cloud Console: All Versions

Question

Why can I not approve the USB device from CBC console?

Answer

There could be many reasons that this error can happen, but one reason is that VMware Carbon Black can not support a Generic device(s) if the Vendor ID is 0000

Additional Notes

To verify this open DevTools or review a Har file and if they say the below and your Vendor ID is 0000 then the Generic device can not be added.
 

"text": "{\"message\":\"line 0: vendor_id must be greater than 0\",\"error_code\":\"BAD_REQUEST\"}\n"
 

See if USB device has an actual VendorID, try in a different system and see if it is reported.
If it is reported see if there is a driver problems for onboard USB controllers for the one that reports all zeros.


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Creation Date:
‎12-16-2022
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