Environment
- Carbon Black Cloud Console: All Versions
Question
Why can I not approve the USB device from CBC console?
Answer
There could be many reasons that this error can happen, but one reason is that VMware Carbon Black can not support a Generic device(s) if the Vendor ID is 0000
Additional Notes
To verify this open DevTools or review a Har file and if they say the below and your Vendor ID is 0000 then the Generic device can not be added.
"text": "{\"message\":\"line 0: vendor_id must be greater than 0\",\"error_code\":\"BAD_REQUEST\"}\n"
See if USB device has an actual VendorID, try in a different system and see if it is reported.
If it is reported see if there is a driver problems for onboard USB controllers for the one that reports all zeros.
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