Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: 3.8.0.535 version
- Microsoft Windows: Windows 7 and Windows server 2008 R2 (x64 versions only)
Symptoms
- BSOD occurs post reboot on machines after upgrading to sensor version 3.8.0.535 on Windows 7 and Windows 2008 R2
- BSOD occurs after uninstalling the sensor version 3.8.0.535 and rebooting machine
Cause
The cause of this issue is currently being investigated
Resolution
- Our Engineering team is currently working on this issue and the article will be updated once when we have more information: Here is a User Exchange page to get up to the minute updates:
- Please do not attempt to install or upgrade the sensor to 3.8.0.535 on the Windows 7 and Windows 2008 R2 servers
- If already installed, Please do not reboot the machine or attempt to uninstall the sensor until we get more information from the VMware Carbon Black team
Additional Notes
- This only affects the x64 versions of both OS listed above
- This does not affect the x86 versions
Related Content