IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Carbon Black Cloud: "Error sending query: Unable to find policy" Error when attempting Live Query

Carbon Black Cloud: "Error sending query: Unable to find policy" Error when attempting Live Query

Environment

  • Carbon Black Cloud Console: All Supported Versions

Symptoms

  • Error is seen when attempting to create a new Live Query targeting a specific policy:
Error sending query: Unable to find policy
  • Live Query can be created against all endpoints/all policies or an individual sensor without issue.

Cause

Caused by a backend change that did not allow policy access in certain situations.

Resolution

The engineering team has resolved the issue and it is fixed with an update on October 7th, 2022.

Additional Notes

Any observations of this behavior should be logged as a support ticket. Please provide screenshots of the errors encountered along with a HAR Capture.

Related Content


Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
Creation Date:
‎10-07-2022
Views:
2089
Contributors