Cb Defense: How To Collect Output from Activity Monitor (Mac)

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Environment

• Cb Defense Sensor: All Supported versions
• Cb Defense Web Console: All Supported versions
• Mac OS: All Supported versions

Objective

• Instructions for getting a Sample from Activity Monitor

Resolution

1. Launch Activity Monitor
2. Activity Monitor is an application that provides statistical- and diagnostic information for apps that are currently running
   

   There are two ways to launch Activity Monitor
   - Applications > Utilities > locate (and launch) Activity Monitor
   - Spotlight search for Activity Monitor, and choose Activity Monitor from the list of results

3. Reproduce the behavior
4. In the application you are reporting issues with, attempt to reproduce the behavior
5. Gather information from Activity Monitor
6. Once you have reproduced the behavior, return to Activity Monitor
7. In the Process list, locate the name of the application you reproduced the behavior in (the one you are experiencing difficulties with) by looking for its name in the Process name column
8. After selecting the application in the Process list, click on the Sample Process button in the toolbar
9. In Activity Monitor, once the sample is complete, click on the Save button in the top right-hand corner of the Sample window
10. Save the resulting file and attach it to your Support case or upload it to the Cb Vault and let your case owner know it is there

Additional Notes

Generally, it should be fairly easy to locate a process in Activity Monitor. In situations where the process does not jump out at you, there are three things worth noting that can potentially help make the process easier:

• Under the Show selector, make sure My Processes is selected. This will limit the list of applications displayed. The Show selector is located on the right-hand side of the toolbar, to the left of the search field.
• Sort the list of processes by process name. If processes are sorted alphabetically, it should be easy to find a specific application by locating it in an alphabetical list of processes. To sort processes by process name, click the column heading Process Name at the top of the list.
• Note that processes not currently responding display in red. If an application is hung (it's not responding to user input or displaying the mouse pointer as a rainbow beachball/pinwheel), the process should display in Activity Monitor with its name in red.

Related Content

Cb Defense: How to Collect Process Monitor Logs When Issue Occurs (Windows)

Cb Defense: Mac Issues​