Cb Defense: Sensor Will Not Register Or Receive Updates When Behind Proxy Or Firewall
Cb Defense Sensor: All Versions
Microsoft Windows: All Supported Versions
Apple MacOS: All Supported Versions
System has a valid internet connection and meets installation requirements set forth in the User Guide
Sensor does not register at time of installation
Sensor does not receive signature update
Firewall logs show outbound connections to "*.conferdeploy.net" (using various IPs) over port 443 and then immediately followed by attempts to communicate over port 54443.
Some proxy and or firewall devices break the SSL communication path or require proxy authentication between sensors and the cloud backend. These symptoms may occur even if a firewall rule is in place to allow traffic to the destination "*.conferdeploy.net".
Create an SSL whitelist (no decryption) exception to any proxy and or firewall devices inline of the communication path to "*.conferdeploy.net".