Environment
- Cb Protection Server: 7.x & 8.x
- Cb Protection Agent: 7.x & 8.x
Symptoms
- Agent attempted an upgrade
- Block in the web console: "File 'c:\programdata\bit9\parity agent\parityhostagent.msi' was blocked because it was unapproved."
Cause
The agent sees the ParityHostAgent.msi file as unapproved, preventing the file from executing and the agent from upgrading.
Resolution
- Log in to the Cb Protection Console
- Navigate to the ParityHostAgent.msi File Detail's page
- Globally approve the file using a different approval method
- Allow agents some time to sync up CL Versions and receive the approvals. This can be verified on the Assets>Computers page, monitor the agent's CL Version against the Server's Current CL Version
- Re-attempt the upgrade(s)
Related Content
Cb Protection: Agent upgrade- failed to download upgrade package error: 12175
Bit9 agent upgrade did not start after download