Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

Cb Protection: File 'c:\programdata\bit9\parity agent\parityhostagent.msi' was blocked because it was unapproved.

Cb Protection: File 'c:\programdata\bit9\parity agent\parityhostagent.msi' was blocked because it was unapproved.

Environment

  • Cb Protection Server: 7.x & 8.x
  • Cb Protection Agent: 7.x & 8.x

Symptoms

  • Agent attempted an upgrade
  • Block in the web console: "File 'c:\programdata\bit9\parity agent\parityhostagent.msi' was blocked because it was unapproved."

Cause

The agent sees the ParityHostAgent.msi file as unapproved, preventing the file from executing and the agent from upgrading.

Resolution

  1. Log in to the Cb Protection Console
  2. Navigate to the ParityHostAgent.msi File Detail's page
  3. Globally approve the file using a different approval method
  4. Allow agents some time to sync up CL Versions and receive the approvals. This can be verified on the Assets>Computers page, monitor the agent's CL Version against the Server's Current CL Version
  5. Re-attempt the upgrade(s)

Related Content

Cb Protection: Agent upgrade- failed to download upgrade package error: 12175

Bit9 agent upgrade did not start after download

Labels (1)
Was this article helpful? Yes No
0% helpful (0/1)
Article Information
Author:
Creation Date:
‎07-26-2018
Views:
1571
Contributors