Environment
- App Control Server: All Supported Versions
- Microsoft SQL Server: All Supported Versions
Symptoms
The currently active Carbon Black File Reputation (CDC) Key needs to be replaced.
Cause
When the App Control server is activated with the CDC a key is generated, that marks your server as a unique connection. If this key needs to be converted from an Evaluation License, or a clone of the server is running with the same key, a new one may need to be generated.
Resolution
- Log in to the application server as the Carbon Black Service Account.
- Stop the App Control Server and App Control Reporter services.
- Using SQL Server Management Studio execute the following:
use das;
EXEC dbo.UpdateShepherdConfig 'ActivationVerified', 'false'
EXEC dbo.UpdateShepherdConfig 'ActivationState', '0'
DELETE FROM dbo.shepherd_configs WHERE NAME IN ('ActivationKey')
- Start the App Control Server and App Control Reporter services.
- Log in to the Console and navigate to the gear icon > System Configuration > Licensing
- Enter in the new Activation Key and click Activate.
Additional Notes
- Please do not make any changes to the DAS database while the services are running.
- If a new key is needed for activation please reach out for assistance.
