Environment
- App Control Server: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
Upgrade an App Control Server installation.
Resolution
NOTE: The latest Cumulative Update for SQL Server must be installed before upgrading App Control Server.
Please review the SQL Server Upgrade instructions. |
- Before proceeding with the steps below please be sure to first:
- Take a new, known-good, full backup of the DAS database
- Login to the App Control Server as the App Control Service Account.
- If an Agent is installed on the application server it is recommended to temporarily:
- Disable Tamper Protection.
- Move it to Local Approval.
- Make sure the SQL Agent and Backups/Scheduled Tasks are disabled during the upgrade, as they can cause a lock on the database, resulting in longer upgrades and failure.
- Perform upgrade of the App Control Server software.
- Once completed, log in to the Console and verify Agents are beginning to show as Connected.
Note: Upgrading the App Control Server software does not upgrade the Agent or Rules Installers. This is done through
a separate process.
Additional Notes
- Some upgrades require a reclassification of rules. This takes place automatically after an upgrade, the Console could be down for 5-30 minutes on average while this classification takes place.
- During the Server upgrade: Agents will continue to enforce based on the Disconnected Enforcement Level specified in the Policy. By default, this is the same as the Connected Enforcement Level.
- Event information is stored locally in the Agent's cache and reported to the Server once the connection is restored.
- The App Control Console will not be available while the upgrade is taking place.
- For more detailed instructions, please refer to the "Server Installation Guide" for the version being upgraded to.
- For upgrading the App Control Agents, please see the relevant user guide for the version installed.
- App Control Server Install logs can be found here.
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