Cb Protection: Persistent HTTP 503 Error When Accessing Protection Console

[#1]

Environment

• Cb Protection: All Supported Versions
• Microsoft Windows: All Supported Versions​

Symptoms

• HTTP 503 Errors when accessing Protection web console
• Parity Reporter Service Running
• Parity Server Service Running
• DAS Database Running
• IIS Reset had no effect
• Increase of IIS Private memory usage had no effect

Cause

• IIS install has been corrupted

Resolution

1. Uninstall the Protection Server
2. Completely uninstall IIS
3. Perform a clean reinstall of IIS
4. Reinstall the Protection Server
5. Verify console is accessible

Additional Notes

• Reference this MSDN article on performing a clean IIS reinstall: How to perform a clean reinstallation of IIS
• Please reference the user guide and/or release notes relevant to the Protection Server version you are reinstalling

Related Content

https://community.carbonblack.com/docs/DOC-2181
https://community.carbonblack.com/docs/DOC-3194
https://community.carbonblack.com/docs/DOC-7094
https://community.carbonblack.com/docs/DOC-7093
https://community.carbonblack.com/docs/DOC-7089
https://community.carbonblack.com/docs/DOC-1309
https://community.carbonblack.com/docs/DOC-1339