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Cb Protection: Persistent HTTP 503 Error When Accessing Protection Console

Cb Protection: Persistent HTTP 503 Error When Accessing Protection Console

Environment

  • Cb Protection: All Supported Versions
  • Microsoft Windows: All Supported Versions​

Symptoms

  • HTTP 503 Errors when accessing Protection web console
  • Parity Reporter Service Running
  • Parity Server Service Running
  • DAS Database Running
  • IIS Reset had no effect
  • Increase of IIS Private memory usage had no effect

Cause

  • IIS install has been corrupted

Resolution

  1. Uninstall the Protection Server
  2. Completely uninstall IIS
  3. Perform a clean reinstall of IIS
  4. Reinstall the Protection Server
  5. Verify console is accessible

Additional Notes

  • Reference this MSDN article on performing a clean IIS reinstall: How to perform a clean reinstallation of IIS
  • Please reference the user guide and/or release notes relevant to the Protection Server version you are reinstalling

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Article Information
Author:
CB_Support
Creation Date:
‎11-20-2018
Views:
1154
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