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Cb Protection: Unable to Create AD (Active Directory) Mappings in the Console

Cb Protection: Unable to Create AD (Active Directory) Mappings in the Console

Environment

  • Cb Protection Console: All Supported Versions

Symptoms

  • Attempting to edit existing AD mappings, or creating new AD mappings, results in a timeout in the console

Cause

  • Slow AD lookups in the environment

Resolution

  1. Edit the following file on the Cb Protection Server:
  2. C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini
Find the line:
SOAP Call Timeout = 120
Edit this line to increase the timeout as follows:
SOAP Call Timeout = 180

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Creation Date:
‎01-25-2019
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