Environment
- Cb Response Sensor: Version 6.1.2.71109
- Microsoft Windows 10: All supported versions
- Microsoft Windows 7: All supported versions
Symptoms
In the Windows Device Manager the affected USB device reads:
device cannot load driver due to a previous instance of the driver being loaded in memory, Error(38) |
A restart of the endpoint is required for the USB device to work again once it has been unplugged
Cause
Performance issue between the 6.1.2 Cb Response Sensor and USB DVD devices
Resolution
Upgrade the Cb Response Sensor to version 6.1.6
Additional Notes
If the 6.1.6 sensor does not correct the issue please submit a Support case with the following information included:
- Sensor logs
- Procmon trace (captured when the issue is occurring)
- Endpoint OS
- Third party Anti-Virus products
Related Content
[Cb Response] Announcing General Availability of 6.1.6 Windows Sensor
Cb Response Windows Sensor 6.1.6 Release Notes
Download, prepare and begin a low-altitude Process Monitor (procmon) capture
Diagnostic utility to collect Carbon Black endpoint logs
