Environment
Cb Response Server 6.2.1
Cb Response Console
Symptoms
When attempting to save changes in a Sensor Group the button does not function - nothing occurs and no error messages are given.
- HAR file does not show PUT activity when clicking the Save Group button nor any additional activity.
Cause
Even though some Cb Response Server versions and cbui versions include a fix for this behavior, older Firefox and/or Google Chrome browsers cause this to occur. This is an incompatibility with older browsers.
Resolution
Upgrade browser (e.g., Firefox, Chrome, etc.) to the latest version.
Additional Notes
If the issue still remains after upgrading the browser, please submit a case to Support to diagnose further, and include the symptoms, troubleshooting steps taken, Cb Diags and a HAR file of the behavior showing it has been reproduced.
Related Content
Create a Case in The Community
Collecting logs for Troubleshooting [Server - Cb Response]
Cb Response: How To Generate A Har File and Console Logs In Chrome
