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Users may need the API token for a generic account used for integrations. If using a service like OKTA, accessing the account from the UI may not be possible.
The token can be acquired via a query to the underlying Postgres database. Substitute username with the account whose token needs to be collected.
psql cb -p 5002 -c "select auth_token from cb_user where username='username'"
If you can access the user account via the UI, the token can be collected via the API Token field under the user's profile. To access this directly, go to https://response-server/#/profile/token.