Enterprise EDR: How to Troubleshoot UBS Functionality

[#1]

Environment

• Carbon Black Enterprise EDR Sensor: All Versions
• Microsoft Windows: All Supported Versions

Objective

How to Troubleshoot UBS Functionality

Resolution

1. The RepCLI utility will need to be enabled. Cb Defense: How to Access RepCLI Utility
2. Show stream of Kernel Requests of detection of execution of binary, to be evaluated for UBS Query

   repcli streamubs -queries -requests
3. Show stream of backend responses to issued UBS queries from sensor

   repcli streamubs -queries -responses
4. Force queued UBS queries to send immediately. 
   • View pending UBS Queries

   repcli cloud UbsQuery -showpending

   • Force the pending UBS Queries

   repcli cloud UbsQuery -force

5. Confirm if you have a binary file

   repcli cloud UbsQuery -file <file_path>
   repcli cloud UbsQuery -sha256 <sha256>
6. Show upload requests from the Sensor (if UBS did not have the file, sensor will start upload)

   repcli streamubs -uploads -requests
7. Show the zip path of a file that was uploaded. A json file will be shown if the upload attempts. The field "sensor_status" will be 0 if the upload worked.

   repscli streamubs -uploads -responses
8. In the confer.log, search for UbsUploadManager for log entries relate to binary upload operations

Additional Notes

Like event uploads, UBS queries execute asynchronously so they are queued until a timer period elapses