Managed Detection: How to Change the Email Address Used for Alerts if Enrolled in the Managed Detection Service Prior to May '19 Update

[#1]

Environment

• Managed Detection: Optional Add-on Subscription

Objective

To change the original email used for Managed Detection t alerts for a customer enrolled prior to the May '19 update

Resolution

Submit a Carbon Black support case, including:

• Inform Carbon Black via the support case that the Managed Detection email added prior to May, 2019 needs updated.
• The current Managed Detection email address
• The new Managed Detection email address
• Specify if this is for alerts, reports, or both.

Additional Notes

A Managed Detection customer may also add additional ThreatSight email addresses using the CBC Web Console.

Related Content

How to Open a Support Case
Managed Detection: How to Add an Email Address via the Console
CB ThreatSight: How to Enable Alerts via the Console
Managed Detection: How to Enable Monthly Report Emails via the Console