CbP - Checkpoint connector service failing after server patch

CbP - Checkpoint connector service failing after server patch

Environment

  • Cb Protection (all versions)

Symptoms

  • After upgrading the Cb Protection Server using the patcher (build to build), the Checkpoint connector service is no longer working
  • Database authentication errors are seen in the SQL logs

Cause

The Cb Protection Server patcher inadvertently removed the database credentials from the connector.

Resolution

  1. Open the console to System Configuration > Connectors > Checkpoint
  2. Re-enter the credentials necessary to restore connection to the database

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Creation Date:
‎02-27-2018
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