Version
7.2.x
Issue
Upgrade to an existing 7.2 installation with the full installation package (rather than the patch)
Symptoms
Towards the end of the installation, they should see the error “Bit9 Console could not be deployed on IIS. Please re-install IIS and try again. Exiting Bit9 Server installation”.
This error results in a roll back of the installation.
No access to the Bit9 console after roll back.
405 Errors after re-installing Bit9
Cause
The incorrect use of the full installer. All same major version (7.2.x.x) upgrades need to use the patch.
The full installer corrupts the IIS settings, which prevents the console from coming back up properly upon roll back.
Solution
Perform a complete uninstall of IIS from the server, and then reinstall IIS with the proper settings.
Uninstallation steps:
1. Open Add/Remove Programs
2. Open "cmd.exe" as an administrator.
3. Copy the text below to remove all services related to IIS. Modify when needed.
start /w pkgmgr /uu:IIS-WebServerRole;IIS-WebServerManagementTools;IIS-IIS6ManagementCompatibility;IIS-Metabase;IIS-WMICompatibility;IIS-ManagementConsole;IIS-ManagementScriptingTools;IIS-WebServer;IIS-CommonHttpFeatures;IIS-StaticContent;IIS-DefaultDocument;IIS-DirectoryBrowsing;IIS-HttpErrors;IIS-HttpRedirect;IIS-ApplicationDevelopment;IIS-ASP;IIS-ASPNET;IIS-ISAPIExtensions;IIS-ISAPIFilter;IIS-NetFxExtensibility;IIS-ServerSideIncludes;IIS-HealthAndDiagnostics;IIS-HttpLogging;IIS-HttpTracing;IIS-LoggingLibraries;IIS-RequestMonitor;IIS-Performance;IIS-HttpCompressionStatic;IIS-Security;IIS-RequestFiltering;IIS-WindowsAuthentication;WAS-WindowsActivationService;WAS-ProcessModel;WAS-NetFxEnvironment;WAS-ConfigurationAPI
4. Restart the server.
5. Delete files and folders below.
C:\Windows\system32\inetsvr\
C:\inetpub\
C:\Windows\iis7.log
C:\Program Files\PHP
C:\Program Files\MySQL
C:\ProgramData\MySQL
*Any privilege issues will require rebooting into Safe Mode.
6. Restart the Server.
7. Configure IIS per the ‘Installing Bit9 Security Platform Guide – V7.2.0’
8. Uninstall & Re-install the Bit9 Platform using the ‘Bit9 Platform 7.2 Installer’ and point it to the existing database.
