Custom logo is not showing on the Notifier window

[#1]

Version

6.0.2.x and 7.x

Issue

Custom logo applied for a policy using a URL link is not showing on the Notifier Window. Image file is already in the Images folder.

Symptoms

Logo on the Notifier Window is still using the default Bit9 image instead of the applied custom logo.

Cause

The notifier.exe needs to be restarted to take the change in effect.

Solution

Reboot the computer where the policy with custom logo is applied. If reboot has been done, go to the machine do the following:

1. Open a command prompt
2. Change directory to program files\bit9\parity agent
3. Run the following commands:
   

   dascli password <CLI password here>
   dascli tamperprotect 0
   net stop parity
   fltmc unload paritydriver

4. Browse to programdata\bit9\parity agent\images and delete the image file
5. Run the following commands:
   

   net start parity
   fltmc load paritydriver
   dascli password <CLI password here>
   dascli configlistrefresh (wait until the CL version is up to date before doing the test)