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EDR: New install failing to start (no such file or directory)

By CB_Support posted Sep 10, 2020 02:14 AM

  

Environment

  • EDR Server: 6.x and higher

Symptoms

Error during startup
[Errno 2] No such file or directory: '/var/cb/nginx/props/nginx.runtime.user.prop' 
Traceback (most recent call last): 
File "/opt/jenkins/build/workspace/build-cbent-signed-docker-staging/code/coreservices/src/cb/utils/exceptions.py", line 70, in decorator 
File "/usr/lib/python2.6/site-packages/cb/maintenance/cbstartup/main.py", line 165, in main 
File "/usr/lib/python2.6/site-packages/cb/maintenance/cbstartup/main.py", line 111, in run 
File "/opt/jenkins/build/workspace/build-cbent-signed-docker-staging/code/coreservices/src/cb/maintenance/cbstartup/actions/populate_nginx_props.py", line 145, in execute 
File "/opt/jenkins/build/workspace/build-cbent-signed-docker-staging/code/coreservices/src/cb/maintenance/cbstartup/actions/populate_nginx_props.py", line 25, in apply_common_props 
File "/usr/lib64/python2.6/contextlib.py", line 16, in __enter__ 
return self.gen.next() 
File "/opt/jenkins/build/workspace/build-cbent-signed-docker-staging/code/coreservices/src/cb/maintenance/cbstartup/actions/populate_nginx_props.py", line 14, in prop_writer 
IOError: [Errno 2] No such file or directory: '/var/cb/nginx/props/nginx.runtime.user.prop'

Cause

A required service, in the case above nginx, did not install successfully

Resolution

  1. Run
    • sudo yum upgrade cb-enterprise
  2. If that does not resolve the problem, a re-install will be required
    1. Remove cb-enterprise
      • sudo yum remove cb-enterprise
    2. Install cb-enterprise
      • sudo yum install cb-enterprise

         

Additional Notes

Running yum remove cb-enteprise will not remove config files

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