Update your Carbon Black Technical Support case with further relevant information:
- Is the performance issue a reproducible scenario and if so, what steps, if any, are taken to reproduce it?
(For example, were any backups, updates, or large file transfers being performed?)
- How many endpoints are affected? What are their general system profiles and function?
- What other security applications/real-time scanners are installed?
- How long do the performance issues last?
- What actions, if any, return the system performance to normal?
- Is the endpoint connected to to any network shares?
- Does this endpoint generate a large number of logs, binaries, or PDF reports?
Not all logs above may be required to troubleshoot every performance-related issue.