Environment
- EDR (Formerly CB Response) Sensor: 6.2.5-6.2.6
- macOS: All Supported Versions
- Newly installed sensor software
Symptoms
- macOS endpoint kernel panics
- Kernel panic repeats 5-10 minutes after reboot
Cause
Older KEXT files from the 6.2.5 sensor are left behind after upgrading to 6.2.6
Resolution
- Uninstall the CB Response Sensor software.
- Remove old "KEXT" files: (zip them up and move them to another folder)
/System/Library/Extensions/CbOsxSensorNetmon.kext
/System/Library/Extensions/CbOsxSensorProcmon.kext
- Reboot the endpoint.
- After the reboot, re-install the newer 6.2.6 sensor.
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