Environment
- EDR Console: All Supported Versions
Symptoms
- Console displays "New Task Error"
- Details shows error:
{"task_type": "Task", "task_name": "FeedSynchronizer", "timestamp": "2022-12-02 15:43:14.300738-07:00", "error_text": "Error during synchronization of feed CbCommunity(4): HTTPSConnectionPool(host='threatintel.bit9.com', port=443): Max retries exceeded with url: /api/v1/cbfeed/feed/CbCommunity?server_token=TokenHere (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))"} syn
Cause
SSL Inspection is enabled on the firewall/proxy
Resolution
Add an exception for for the EDR traffic "threatintel.bit9.com"
