Environment
- EEDR Sensor: All versions
- CBC Console: All versions
- Linux: All versions
Symptoms
- Linux sensor shows the status: error 'Bypass (Service Error)' after a sensor version upgrade attempt.
- These errors appear in /var/opt/carbonblack/psc/log/blades/Threat_hunter_log.txt:
[2022-08-19 15:19:42.467538] [156146:156181] [I] KernelCollectorIf : GetDevNum : No Event Collector device found
[2022-08-19 15:19:42.478040] [156146:156181] [E] KernelCollectorIf : OpenDevice : OpenDevice: Failed to create/open device file
Cause
This MAY be due to some services being in a corrupt state due to some communication issue.
Resolution
To eliminate this possibility , and to potentially fix the problem. try rebooting the operating system. If the problem still exists after a reboot, contact CB Customer Support.
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