Environment
- Endpoint Standard sensor: 3.6.0.1941
Symptoms
- Unable to delete a known malware hash
- Error:
Failure deleting hash 'b099c868cfba0da2e17c5a1f5b171b7318426dd8d27c9152d55868d038510f0f' off of device 'xxxxx' at path 'xxxx\xxxx\...' Reason: UNKNOWN
- The hash cannot be removed either by the malware removal tool or manually
Cause
The issue has been observed on endpoints installed on Windows 7
Resolution
The issue has been observed on endpoints installed on Windows 7 , the malware deletion succeeds on an endpoint with Windows 10
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