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Endpoint Standard: How to perform an Attended Installation

Endpoint Standard: How to perform an Attended Installation

Environment

  • Carbon Black Cloud (Formerly PSC) Console: All Versions
  • Endpoint Standard (Formerly CB Defense) Sensor: All Versions
  • Microsoft Windows: All Supported Versions
  • Apple Mac OS: All Supported Versions

Objective

To show how to perform an Attended install on an Endpoint

Resolution

  1. Log into your Carbon Black Cloud Console
  2. Go to the Endpoints page
  3. Select Sensor Options menu
  4. Select Send installation request
  5. Enter the desired email for the user you are adding (use a comma to separate multiple emails if adding multiple users)
  6. On the Device, open the email sent by noreply@carbonblack.com
  7. Use the link included to download the installer if not already downloaded from another source
  8. Run the installer
  9. The installer will ask for the Activation Code* (See 'Additional Notes below) that is in the email
  10. Click Next through the Prompts to complete the Installation

Additional Notes

  • Administrator privileges will be required for the install
  • One email Activation Code can be used for multiple devices but the code is only valid for 7 days from sending
  • Reusing the email's Activation Code will set the email address for the User field in Endpoints for who performed the installation
  • Emails and the Activation Codes cannot be revoked or cancelled once sent
  • The Audit Log will show who was sent the Activation Code if review of this is needed
  • Copy and Pasting the Activation Code from the Email may add a blank space to the end that prevents Registration
*As of the 3.6 (Windows) Sensor Release, the Company Code can also be used for the Activation Code
*As of the 3.5.2 (Mac) Sensor Release, the Company Code can also be used for the Activation Code

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Creation Date:
‎08-24-2020
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