Environment
- Endpoint Standard sensor: 3.6.0.1897
- Carbon Black Cloud console: All supported versions
- Microsoft windows: All supported versions
Symptoms
- The documents can be scanned by multi-function copier and the file was changed to PDF
- When trying to access the PDF through a shared folder, the PDF icon is displayed, however PDF cannot be accessed.
- Following error is displayed on the multi-function copier:
Unexpected SMB server error
- No alerts are observed in Carbon Black cloud console .
- The issue is resolved after applying "monitored policy", by placing sensor in bypass mode or by uninstalling the sensor.
Cause
The cause of this issue is under investigation.
Resolution