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Endpoint Standard: Logon hangs at black screen - Windows 7 x64 SP1

Endpoint Standard: Logon hangs at black screen - Windows 7 x64 SP1

Environment

  • Endpoint Standard Sensor: 3.6.x
  • Microsoft Windows 7 x64 SP1

Symptoms

  • Login attempts to some Windows endpoints hang on a black screen
  • Drives on the endpoint can still be accessed via other methods
  • memdumps may indicate a BSOD has occurred

Cause

Unknown

Resolution

Downgrade affected endpoints to sensor version 3.5.x. This requires a re-install
  1. Uninstall the sensor Endpoint Standard: How to Uninstall Windows Sensor
  2. Install 3.5 sensor

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Article Information
Author:
Creation Date:
‎01-06-2021
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289