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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Endpoint Standard Windows Sensor: 3.2.0.x and Below

Symptoms

Opening, renaming, or deleting a PDF file produces the error "file is in use by another program"

Cause

An issue with the Local Scanner in the Endpoint Standard Sensor

Resolution

Upgrade to the 3.2.0.10101 or above sensor

Article Information

Author:

Creation Date:

‎01-04-2021

Views:

591

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Knowledge Base

Endpoint Standard: PDF Files Locked From Deleting or Renaming From Network Shares

Endpoint Standard: PDF Files Locked From Deleting or Renaming From Network Shares

Environment

Symptoms

Cause

Resolution

Carbon Black Cloud

Endpoint Standard

Knowledge Base

Endpoint Standard: PDF Files Locked From Deleting or Renaming From Network Shares

Endpoint Standard: PDF Files Locked From Deleting or Renaming From Network Shares

Environment

Symptoms

Cause

Resolution

Carbon Black Cloud

Endpoint Standard

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