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Endpoint Standard Sensor: CPU utilization increases to 100% for Sysmain service

Endpoint Standard Sensor: CPU utilization increases to 100% for Sysmain service

Environment

  • Endpoint Standard Sensor: 3.4.x - 3.6.0.1718
  • Digital Guardian Agent: 7.6.0
  • Microsoft Windows 10.0.17763

Symptoms

  • Sysmain uses up 100% of one CPU core more than 50% of time 
  • Placing Endpoint Standard sensor into bypass resolves issue
  • Thousands of zombie processes for Microsoft Teams in memdump

Cause

Interoperability issues in environment

Resolution

  • Upgrade Digital Guardian to 7.6.1.0075 or higher
  • Update Windows to 17763.1518

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Creation Date:
‎11-26-2020
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