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Endpoint Standard: Sensor is not recognized for GlobalProtect security check

Endpoint Standard: Sensor is not recognized for GlobalProtect security check

Environment

  • Carbon Black Cloud Sensor: 3.7.0.1253
  • Operating System: Windows 10 (20H2)
  • Palo Alto Global Protect VPN

Symptoms

  • Connection to VPN fails
  • GlobalProtect shows no Real Time Protection active on Device

Cause

  • The VPN has not been configured to recognize the CBC Sensor version as a security / anti-virus program

Resolution

Please contact the Administrator of the GlobalProtect VPN setup to add the CBC Sensor to valid security / anti-virus programs

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Creation Date:
‎09-29-2021
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